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Cookie Policy

Last updated: 1 April 2026

HealthNest Ltd uses cookies and similar technologies on its website and platform. This Cookie Policy explains what cookies are, what we use them for, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (stored on your device for a set period).

2. Cookies We Use

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be switched off. They include authentication tokens, session management cookies, and security cookies. They do not store personally identifiable information.

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting anonymised information about pages visited, time spent, and errors encountered. We use this data to improve the platform experience.

Functionality Cookies

These cookies remember your preferences, such as your language settings, cookie banner acceptance, and display preferences, to provide a more personalised experience.

Targeting & Marketing Cookies

We may use these cookies to show you relevant content and measure the effectiveness of our communications. You can opt out of these cookies at any time using our cookie preference centre.

3. Third-Party Cookies

Some cookies on our platform are set by third-party services we use, including analytics providers and security services. These third parties have their own privacy and cookie policies, which we encourage you to review.

4. Cookie Retention Periods

  • Session cookies: Deleted when you close your browser.
  • Authentication cookies: Retained for up to 30 days or until you log out.
  • Analytics cookies: Retained for up to 12 months.
  • Preference cookies: Retained for up to 12 months.

5. How to Manage Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may prevent the platform from functioning correctly.

You can also use our cookie banner to accept or decline non-essential cookies. If you wish to withdraw your consent, clear your browser cookies and reload any HealthNest page.

6. Local Storage

We also use browser local storage to remember your cookie consent preference. This is essential for the banner to function correctly and does not collect any personal data.

7. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or regulatory requirements. We will notify you of significant changes via the platform or email.

8. Contact Us

If you have questions about our use of cookies, contact us at hello@healthnest-ai.com or write to HealthNest Ltd, 1 Fore Street, London EC2Y 5EJ.

HealthNest

AI-powered mental health support and remote therapy for everyone in the UK.

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